N NEARLY five decades as a computer journalist and consultant since I bought my first 8Kb Commodore PET computer with a cassette for storage,
I guess I’ve had my share of bad luck. And I’ve mostly had to work out how to overcome it, sometimes with the help of companies’ hard-pressed tech support staff, most often, like many readers, entirely on my own.
Where tech support is good, I’ll give credit where due. In others (eg Google, Microsoft), I shall name and (hopefully) shame. But rather than pointing the finger either way, mostly I just want to share my experiences, and pass on what I have learned since I bought my first 8Kb Commodore PET computer in 1979.